Last updated: June 5th 2026
About this policy
Tone Alliance Inc. (“Tone Alliance”, “we”, “us”, “our”) operates this website to present our services to manufacturers, resellers, integrators, and partners in the professional audiovisual (Pro AV) and musical instrument (MI) industries. This page explains who we are, how we handle the information collected through the site, and the choices available to you. By using this website or contacting us through it, you agree to the practices described below.
Who we are
Tone Alliance Inc. is a company based in Laval, Québec, Canada. You can reach us about this policy, or about any information we hold, through the contact form on this website.
Information we collect
We limit what we collect to what is needed to respond to you and to operate the site.
- Information you provide directly. When you complete the contact form, we collect your name, your company, your role or profile, your email address, and the content of your message. If you contact us by email or other direct means, we receive whatever you choose to share.
- Technical information collected automatically. As with most websites, our site and the tools that support it may record limited technical data such as IP address, browser type, and pages viewed. This helps us keep the site secure, prevent abuse, and understand general usage.
We do not knowingly collect sensitive personal information through this site, and we ask that you not send any through the contact form.
How we use your information
We use the information we collect to:
- respond to your inquiry and follow up on the reason you contacted us;
- communicate with you about our products, services, or relevant updates, where you have agreed to this or where it relates directly to a request you made;
- operate, secure, and improve the website, and protect it against spam and abuse;
- meet our legal and contractual obligations.
We do not sell or rent your information.
How your information is shared
We share information only as needed to operate, never to sell it. This may include:
- Service providers who help us run the website and our communications, such as our hosting provider, our email provider, and an anti-spam tool that protects our forms. These providers act on our instructions and are expected to protect your information.
- Legal and protective reasons, where disclosure is required by law, necessary for a legal proceeding, or needed to establish or defend our legal rights.
- Business transfers, where information may be transferred as part of a merger, acquisition, or sale of all or part of our business.
Some of our service providers may store or process information outside Québec, including outside Canada. We take reasonable steps to ensure your information remains protected wherever it is handled.
How long we keep your information
We keep personal information only as long as needed for the purpose for which it was collected, to maintain our business relationship with you, or to meet legal requirements. When it is no longer needed, we delete it or render it anonymous.
Security
We take reasonable measures to protect the information you share with us, both during transmission and once we receive it. Connections to this website are encrypted, which you can confirm by the “https” in the address bar. Access to personal information is limited to people who need it to do their work. No method of transmission or storage is completely secure, but we work to protect your information against loss, misuse, and unauthorized access.
Your choices and rights
At any time, by contacting us through this website, you may:
- ask to access the information we hold about you;
- ask us to correct or update it;
- ask us to delete it;
- withdraw your consent to future communications, or opt out of them;
- raise any question or concern about how we handle your information.
We will respond to reasonable requests within a reasonable time.
Links to other sites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their own policies.
Intellectual property
The content of this website, including text, graphics, logos, and the Tone Alliance name and logo, is the property of Tone Alliance Inc. or its licensors and is protected by applicable law. Tone Alliance is a registered trademark. You may not reproduce or reuse this content without our permission.
Changes to this policy
We may update this policy from time to time. The version published on this page, with the update date shown above, is always the current one. Changes take effect when posted.
Contact
For any question about this policy, or about the information we hold, please reach us through the contact form on this website.